The short version.
You raise it in one place, with one company, and the outcome is our responsibility rather than something to be divided between five trades.
Quality
If the work isn't right, we fix it.
At our cost. You are not negotiating with a subcontractor about whose fault it was. That is the entire point of one company carrying the property.
Raise it once.
You tell us. We deal with the trade, the return visit and the schedule.
Vendors are scored.
Punctuality, quality of work and client satisfaction. Vendors who perform receive more work. Vendors who don't stop being dispatched.
Scheduling
If a vendor doesn't show.
That is our problem to solve. We source the replacement and absorb the impact on timeline where we can.
If the property can't be accessed.
We'll contact you rather than leaving and rebooking silently.
If weather stops exterior work.
We'll tell you as soon as we know and give you a revised date, not a vague delay.
Damage
Every vendor is insured.
Minimum $1M general liability, verified before dispatch. Coverage exists for exactly this situation.
Report it to us first.
We deal with the vendor and their insurer. You don't chase it.
Documentation helps.
Photographs are taken on every job, which makes establishing what happened straightforward.